About Us

UCA was established in 2011 as a consulting organisation to provide services to organisations looking to improve their businesses through better leveraging emerging Unified Communications and Contact Centre technologies as they navigated their migration to the cloud. 

Our consultative approach led to the development of technologies that focus on delivering customer experience intelligence solutions to the contact centre industry.

UCA’s solutions are designed to leverage the natively rich contact centre platform API’s to deliver advanced analytics & reporting to business stakeholders and contact centre managers, and empower organisations to act on customer insight opportunities through meaningful real-time metrics.


Our Consultative-led Approach

Our Contact Centre Counsellors offer independent, unbiased advice and adopt a proven 6-step methodology approach that takes the customer on a complete journey from Gap Analysis to Measuring Success.

Our Industry Experience

Collectively our team has over 40-years’ experience working with and for industry leading global Unified Comms vendors.

Our Partner Community

We work with trusted, industry leading partners and together we take a collaborative approach to all our customer engagements.

Our Service

We pride ourselves on the level of service & responsiveness we bring to all our customer engagements, along with our agility to accommodate unique customer requirements.

Our Support

All products in our solution portfolio are locally supported.

Our Data Centre

All customer data is securely hosted locally in AWS eliminating any concerns around data sovereignty.

Subscribe to Team UCA Newsletter