CXI for Amazon Connect






Advanced Contact Centre Analytics with Amazon Connect
CXI Amazon Connect from UCA and technology partner CXVizz, enables you to leverage the richness of data available in your Amazon Connect environment to drive informative, actionable insights from all your UC interactions.


PLATFORM AND DATA SUPPORT
CXI Amazon Connect from UCA & CXVizz provides a core integration path from key platforms aligned to Amazon Connect to provide a comprehensive and fully supported out-of-the-box integration offering.






BI ANALYTICS SUPPORT
CXI Amazon Connect from UCA provides out of the box support for core BI analytics tools and database platforms.









PURE CLOUD INTEGRATION
CXI Amazon Connect from UCA is a pure cloud integration and can be connected and setup in a minimal amount of time and effort.
UCA works with their clients to define and build the report / analytics outcomes and provides templates for PowerBI, Tableau and Grafana to get you started faster.

PLATFORM HIGHLIGHTS
CXI Amazon Connect from UCA is scaled to your needs and allows transformation of multiple data sources in to interactive business dashboards leveraging the BI tool of your choice..

Drill Down
Drill down data in a widget to see granular details through hierarchical nested column grouping

Sorting
Enhanced sorting of data across values / widgets as needed

Measures
Calculated measures allow dynamic data insights driven from expression formulas

Filter Data
Filter data in a widget at runtime based on a selection in the master widget. Also, perform hierarchical filtering through filter relationships between multiple master widgets

Drill Through
Explore the raw data behind a calculated metric value showcased in a widget to understand the value’s pattern behind the scenes

Custom Tooltips
Define metrics / text to display in tooltips at runtime on any visualization widgets.

Responsive Layouts
The UI is responsive that adapts to any standard screen size and orientation when seen on desktops, mobile devices, and tablets

Easy User Management
Users can be easily organized into groups which helps to accurately map the structure of small and large organisations