Customer Experience Intelligence as a Service (CXIaaS)
Unlock the Potential of Your Contact Centre Data
In an increasingly globalised world organisations are exposed to more risks, lower margins and greater competition than ever before. In order to survive in a global, competitive economy, businesses need to stay relevant.
The growing market of Data Analytics outsourcing tells us that more companies are investing in data analytics to transform their data into actionable insight to gain a competitive edge.
Data Analytics forms the backbone of business intelligence. It enables benchmarking, accurate reporting, KPI tracking and insights into consumer behaviour, allowing you to stay ahead of your competition.
Customer Experience Intelligence as a Service (CXIaaS) from UCA is a scalable & agile platform that delivers real-time Contact Center data directly to your desktop in powerful, fully customisable dashboards.
PLATFORM AND DATA SUPPORT
CXIaaS from UCA supports a wide variety of core UC platforms as well as additional data sources to provide a single view of your data.
Genesys CLOUD
UCA’s custom built integration APP to provide powerful and informative analytics from your Genesys Cloud Deployment
Avaya Aura
UCA’s custom built app that integrates with Avaya Aura and provides extensive analytical insights beyond the standard CMS or report suite
As a Service
Cloud based deployment allowing rapid deployment and freedom from management of your own data centre infrastructure. Hosted securely in AWS Australia, UCA maintains your data in a secured database infrastructure that is connected to CXI as a Service.
Data Connectors
120+ Data Connectors
Standard out-of-the-box data integration from over 120 data connection sources such as files, relational databases, NoSQL databases, CRM’s, cloud data stores, REST API sources and more. Click to see the comprehensive list and gain insight in to how you can leverage CXIaaS for your organisation.
PLATFORM HIGHLIGHTS
CXIaaS from UCA is scaled to your needs and allows transformation of multiple data sources in to interactive business dashboards within minutes.
UCA works with you to capture the data sources and then leverages gui based widgets from the BI platform to turn complex data streams in to informative and actionable analytics.
Drill Down
Drill down data in a widget to see granular details through hierarchical nested column grouping
Sorting
Enhanced sorting of data across values / widgets as needed
Measures
Calculated measures allow dynamic data insights driven from expression formulas
Filter Data
Filter data in a widget at runtime based on a selection in the master widget. Also, perform hierarchical filtering through filter relationships between multiple master widgets
Drill Through
Explore the raw data behind a calculated metric value showcased in a widget to understand the value’s pattern behind the scenes
Custom Tooltips
Define metrics / text to display in tooltips at runtime on any visualization widgets.
Responsive Layouts
The UI is responsive that adapts to any standard screen size and orientation when seen on desktops, mobile devices, and tablets
Easy User Management
Users can be easily organized into groups which helps to accurately map the structure of small and large organisations
WIDGET TYPES
CXIaaS from UCA leverages widgets to present data as actionable information to the end user.
Radial Gauge
Column Chart
Bar Chart
Stacked Column Chart
Stacked Bar Chart
Pie Chart
Doughnut Chart
Pyramid Chart
Funnel Chart
Area Chart
Line Chart
Spline Chart
Maps
Table
Pivot Table
Tree Map
Heat Map
KPI Card
Number Card
Combo Chart
