CXI for Genesys Cloud
CXI Genesys Cloud from UCA is scaled to your needs and allows transformation of multiple data sources in to interactive business dashboards leveraging the BI tool of your choice..
Drill down data in a widget to see granular details through hierarchical nested column grouping
Enhanced sorting of data across values / widgets as needed
Calculated measures allow dynamic data insights driven from expression formulas
Filter data in a widget at runtime based on a selection in the master widget. Also, perform hierarchical filtering through filter relationships between multiple master widgets
Explore the raw data behind a calculated metric value showcased in a widget to understand the value’s pattern behind the scenes
Define metrics / text to display in tooltips at runtime on any visualization widgets.
The UI is responsive that adapts to any standard screen size and orientation when seen on desktops, mobile devices, and tablets
Easy User Management
Users can be easily organized into groups which helps to accurately map the structure of small and large organisations