Our Support Process



Send an email request to whereby you will be provided immediate auto response with a unique support ticket number.

This allows us to track the progress of your request and effectively communicate vital information to support staff and keep you updated.


For urgent requests, please call our help desk on +61 2 8214 6695 quoting your support ticket number.


UCA uses MS teams on Office 365 for chat and conferencing. To federate with your organisation please have your IT team request federation by emailing

FreshDesk Portal

UCA uses FreshDesk for ticketing and support portal management.  Click here to go to the UCA FreshDesk Portal.

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